Billing & Plans
Lumen NaaS Portal uses a subscription-based pricing model powered by Stripe. Choose a plan that fits your automation needs and scale as you grow.
Available Plans
We offer flexible plans to accommodate different usage levels, from individual users to enterprise deployments.
Starter
For individuals & small teams
- Up to 5 circuits
- Up to 10 automations
- 30-day event history
- Email notifications
- Full API access
- Email support
Pro
For growing teams
- Up to 20 circuits
- Up to 50 automations
- 90-day event history
- All notification types
- Full API access
- Priority email support
Enterprise
Contact sales
- Unlimited circuits
- Unlimited automations
- 1-year event history
- All notification types
- Full API access
- Dedicated support & SLA
Managing Your Subscription
Starting a Subscription
- Navigate to Account → Billing
- Click Upgrade Plan
- Select your desired plan
- Enter your payment information via Stripe's secure checkout
- Your new plan activates immediately
Viewing Your Current Plan
Your billing page shows:
- Current Plan: Your active subscription tier
- Usage: Active automations vs. plan limit
- Next Billing Date: When your subscription renews
- Payment Method: Card on file (last 4 digits)
Upgrading Your Plan
Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your current billing period.
- Go to Account → Billing
- Click Upgrade Plan
- Select your new plan
- Confirm the prorated charge
- New limits apply immediately
Downgrading Your Plan
Downgrades take effect at the end of your current billing period. You keep your current plan's features until then.
Ensure your usage is within the new plan's limits. If you have more automations than allowed, you'll need to disable or delete some before the downgrade takes effect.
Canceling Your Subscription
- Go to Account → Billing
- Click Manage Subscription (opens Stripe portal)
- Select Cancel Plan
- Confirm cancellation
After cancellation, your account remains active until the end of your billing period. Your data is preserved, but automations will be paused until you resubscribe.
Payment Methods
Accepted Payment Types
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- ACH bank transfers (Enterprise plans)
Updating Payment Method
- Go to Account → Billing
- Click Manage Subscription (opens Stripe portal)
- Select Payment Methods
- Add a new card or update existing
Failed Payments
If a payment fails, we'll:
- Send you an email notification
- Retry the charge after 3 days
- Retry again after 5 days if still failing
- Pause automations after 10 days of failed payments
Billing Cycle
Monthly Billing
- Charged on the same day each month (based on signup date)
- Invoices sent via email with itemized details
- Accessible in Stripe portal billing history
Annual Billing
Annual plans offer a discount equivalent to 2 months free. Contact sales for annual billing options on Pro and Enterprise plans.
Prorating
When you upgrade mid-cycle, we calculate the remaining value of your current plan and apply it as credit toward your new plan. You're only charged the difference.
Example: Mid-Cycle Upgrade
Current plan: Starter ($20/mo) → Upgrading to Pro ($50/mo)
Days remaining in period: 15 of 30
Credit from Starter: $20 × (15/30) = $10.00
Pro charge: $50 × (15/30) = $25.00
Prorated charge: $25.00 - $10.00 = $15.00
Next full charge: $50 on your next billing date
Usage Limits
Automation Limits
Each plan has a maximum number of automations you can create. This includes both enabled and disabled automations.
| Plan | Circuits | Automations | Event History |
|---|---|---|---|
| Starter | 5 | 10 | 30 days |
| Pro | 20 | 50 | 90 days |
| Enterprise | Unlimited | Unlimited | 1 year |
Exceeding Limits
When you reach your plan's limit:
- You cannot create new automations or circuits
- Existing automations continue to function
- A notification appears suggesting an upgrade
- Events older than your retention period are cleaned up
Discount Codes
Promotional discount codes can be applied during checkout for percentage or fixed amount discounts.
Applying a Discount Code
- During checkout, look for the "Discount Code" field
- Enter your code and click "Apply"
- The discount will be reflected in your total
Discount Code Rules
- One discount code per subscription
- Codes may have expiration dates or usage limits
- Some codes may be plan-specific
- Discounts may apply to first payment only or be recurring
Invoices & Receipts
Accessing Invoices
- Go to Account → Billing
- Click Manage Subscription
- Select Billing History
- Download individual invoices as PDF
Invoice Contents
Each invoice includes:
- Invoice number and date
- Plan details and pricing
- Any applicable discounts or credits
- Tax information (if applicable)
- Payment method used
Enterprise Plans
Enterprise plans are tailored for large organizations with specific requirements. Features include:
Features
- • Unlimited circuits and automations
- • Unlimited event history retention
- • Custom webhook configurations
- • Advanced audit logging
- • SSO/SAML integration
Support
- • Dedicated account manager
- • Priority support with SLA
- • Custom onboarding
- • Annual billing options
- • Volume discounts
Contact our sales team at sales@lumen.com for enterprise pricing and custom requirements.
Payment Security
Secure Payment Processing
- PCI DSS Compliant: All payment processing through Stripe, a PCI Level 1 Service Provider
- No Card Storage: We never see or store your full credit card number
- Encrypted Transmission: All data transmitted over HTTPS/TLS
- Fraud Protection: Stripe's machine learning fraud detection
Billing FAQ
Can I try the Pro plan before committing?
We offer a 14-day free trial of Pro features. Contact support to activate a trial on your account. No credit card required for the trial period.
What happens to my data if I cancel?
Your data is preserved when you cancel. Your circuits and automations remain but are paused. You can re-subscribe anytime to reactivate them.
Do you offer refunds?
We offer prorated refunds within the first 30 days of a new subscription. After 30 days, cancellations take effect at the end of the billing period with no refund for remaining time.
Can I change plans mid-cycle?
Yes! Upgrades are prorated and take effect immediately. Downgrades take effect at the end of your current billing period.
Do you offer non-profit or educational discounts?
Yes, we offer special pricing for qualified non-profit organizations and educational institutions. Contact sales@lumen.com with proof of status to learn more.